Compare to other motels in the area, this one is super clean & comfortable
Very nice management! Very clean!
This hotel is new and very clean and up to date. It's quiet, I never heard anyone in the next room and no traffic noise. The manager and staff are excellent and caring. I highly recommend this hotel.
Worst experience in a hotel ever!!!! BED BUGS in room 115!!!! First we get there the rate of the room was more than advertised on choice hotel website. Been a member for years... The young lady at the front would not meet the price and when I told her I would just make reservation online to get the price she said I couldnt do that because she already booked me. I havent even made payment at this point. She said she would look into but never did... Then in a room for 4 people there were 2 plates, 2 forks and 1 spoon. I went to front she said she has seen other rooms and they have 4 plates and she could not help me with 2 more plates and forks.. So we went to the store at 11pm to get paper plates so we could eat... All together this young lady really doesnt know anything about her job and the owners should either have a manager on duty or should train people to know their jobs. I understand this is 100 dollar room is inexpensive but its not worth one dime to me.. I wouldnt pay 2 bucks.. So after all that shifts change we are about to turn in... Pull back the sheets and there were big bed bugs everywhere in both beds even on the wall between them. Went to front desk asked him to look and the only thing he could say was this has never happened before and asked how long we had been in there almost to insinuate we brought them. He did offer us a different room but if one room has them then they probably all have them... So it is now 1am .. My family with children left in the middle of the night... I did get a refund but it was very inconvenient at 1am considering I had a 8am meeting with the mayor of port arthur and thats why I was in town.. I find it hard to believe that this has never happened before considering the bugs were EVERYWHERE and they were big as if they were fed and been there for a while.. I am an engineer and i travel for work usually using marriot.. Thought I would try something different because it looks new, clean, and nice, but I will never even choose choice hotels again.. Pay the 20 dollar difference for marriot instead...
Service was good. Affordable price.
Suburban Extended Stay Hotel is a US Lodging based in Port Arthur, Texas. Suburban Extended Stay Hotel is located at 6900 Memorial Blvd, Port Arthur, TX 77642, USA.
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